Safety suspensions on Amazon can cause your listings and possibly your entire selling account to go down. Make sure that this doesn’t happen to you, and if it already has, contact us about your case today. We’re here for sellers seven days a week.
More about Safety Complaints on Amazon
If you are a third-party seller selling products from other brands, you need to be aware that Amazon has been asking for ISO documents more than ever. So make sure you have those certifications available to you so that if your product goes down or Amazon requests information, you can send the ISO information at the drop of a dime and keep your account churning along making you money here in Q4.
If you are a brand owner and selling food products, make sure you have your FDA documents available.
Amazon is not just suspending third-party sellers. They’re also suspending brands. So make sure you have your FDA and your other safety documents available to you before you need them. These types of suspensions, whether it’s a listing suspension or an account suspension, still require the same thing.
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They were all opened and damaged in packaging and since it was with cosmetics, it’s a safety issue. In general, if you’re dealing with cosmetics, a lot of sellers deal with these types of complaints.
Cosmetics go bad – they are most likely getting shipped here on a boat, and they’re just in packaging for a long time, depending on the heat in the box… so cosmetics are a tough thing to sell on Amazon especially online because they’re going all over the world. I would make sure you have a domestic supplier for the most part within each region that you’re trying to sell in, depending on which country you’re trying to sell in. I would also make sure you can have a cohesive supply chain, make sure you have some sort of temperature controlled areas, like a storage space, in order to make sure these cosmetics are well maintained. That’s a big reason why people get these complaints because sellers will buy big bulk orders of cosmetics and then put them in a non temperature controlled warehouse.
Make sure you have a cohesive supply chain and can show it and do everything you can to make sure the cosmetics are in the manufactured condition, and that it’s not gonna go bad while in storage because you do not want to deal with these complaints as an Amazon seller.
This was in regards to tea packets that he was selling that had a production date labeled on the front of the packets, but the expiration date was actually labeled on the inside. Customers were getting confused with the production date and the expiration date. They ultimately thought that the production date was the expiration date, which led to the safety complaints. So, what I recommended is to print the expiration date with a 12 point font in front of the packaging, so that way there’ll be no customer confusion. We detailed that in appeal, and he ultimately got his account reinstated.