Sellers receiving related account suspensions can call our firm for free consultations seven days a week: 1-877-9-SELLER
Multiple Amazon Seller Account Suspensions
Now, that could be because of public WiFi use. It could be because you’re using a third party on Facebook that’s trying to help you with marketing. It could be a numerous amount of items that could be the cause of your related account suspension. So you need to be careful where you’re using the internet and where you’re accessing your seller central account. Just be generally cautious about logging into your seller account online.
Appeal for the original Amazon account.
One thing I would say, if you have a related account suspension, it’s always best to appeal for the original account that was opened. To ask Amazon to close the second account, ask Amazon to sell on the first account and be apologetic. It always works out to kind of explain what happened, what made you open a second account and just ask for another chance to sell on the Amazon platform.
Don’t Share WiFi Connections
We’re getting notice after notice of Amazon sellers getting dinged for related Amazon accounts and their businesses are going down. Stop using Starbucks, stop using the public library, stop using WiFi connections in shared office space. Get your own hotspot. Protect your business by making sure there are no other Amazon sellers going onto your account using the same WiFi.
Don’t Share IP Address
Related account suspensions, specifically due to service provider companies that are either managing your Amazon account or doing marketing for your brand. We’re seeing a lot of suspensions where companies or service providers are taking sellers’ login information and using the same IP address that may be used for another client of theirs. This is, of course, flagging sellers for related accounts. One thing we urge you to do is vet the companies before retaining them. If they are asking for your login information, it may not be the best information to give up. What you can do is give them viewer access through seller central, give them user permissions and they will be able to access your account.
Multiple related AMZ seller accounts.
If you are operating multiple Amazon accounts, you need to be super careful because we’re seeing a significant rise in sellers being rightfully accused of running multiple accounts and also new sellers being accused of having more than one account when they never had a 2nd account, so just keep an eye out. If you are running multiple accounts, be super careful. Email addresses, IP addresses, Mac addresses, different computers. Just be super, super careful. You may want to mimic what the Chinese sellers do and use VPNs. We don’t know all the different ways that Amazon identifies related accounts, so be incredibly careful.
Warning for anybody considering making a related Amazon account.
Amazon has started stepping up their game even more for related accounts, and we’ve been seeing within an hour suspension for related accounts. Somebody starts their secondary account, and because of that, they lose their first account as well. If you’re thinking about this, use this as your warning. You have the opportunity to get approval from Amazon. If you think that for a business reason you need to sell on a secondary account and sell completely new and different merchandise, then go through Amazon’s approval process to save yourself the hassle that you might have down the road, because you could lose both accounts.
Word for the Wise
If you are a new seller and are opening an account and you run into an obstacle such as business verification, stop and solve that problem, do not start again with a new account! If you’re an experienced seller, use VPNs, different bank accounts, different people, different Mac addresses. Everything has to be different if you want to be successful at operating multiple Amazon accounts without getting caught.
Amazon seems to be catching related accounts faster than ever.
If you have started to sell and you’re having problems getting one account off the ground, you open up another account.. There used to be some time delay, some lag before you got caught. Same thing if you’re an experienced seller and decided to open up a second account. You wouldn’t get caught right away. We are seeing sellers getting nailed almost immediately. So if you are going this route, be super careful. Different computers, IP addresses, Mac addresses, email addresses, names. Everything has to be different if you do not want to get caught with related accounts.
Amazon has been recommending certain sellers to open 2nd accounts.
These sellers have had either a business verification issue or no issue at all and Amazon simply recommends them to open a second account because their account is doing well. Now, we all know this is against the terms of service of Amazon to open a second account without their authorization and without having an extenuating reason to open a second account. With this in mind, you can be held liable, so you need to double check the facts because if you do open a second account, you will be suspended for related accounts.
If you’ve been suspended on Amazon, contact us for a free consultation: 1-877-9-SELLER.
Available for Sellers 7 Days a Week: MON-FRI: 9am – 8pm, SAT & SUN: 10am – 6pm EST
For more information on multiple Amazon seller accounts:
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