Dramatic Increase in USED SOLD AS NEW Complaints against Amazon Sellers
There is a dramatic increase in used sold as new complaints against Amazon sellers… and they’re coming from all angles.
The vast majority of used sold as new complaints against Amazon sellers come from two sources:
One, products that were shipped to consumers and then returned to Amazon, put back into inventory and sent back out a second time.
Two, shipping problems where the products just show up damaged, which is often the case when you have large and/or heavy products.
You can only control what you can control.
If you’re shipping yourself and you’re merchant fulfilled, make sure you are packaging your products extremely well. Make sure you’re using a courier that is more careful than the others. We all know the postal service is having tremendous problems right now. Consider changing how you’re shipping your products and how you are packaging your products.
When it comes to writing plans of action for used sold as new suspensions, whether it’s a listing suspension or an account suspension, the same format applies. Root cause, immediate corrective action, and the systemic changes to how you’re going to ship and protect your product. When they arrive at the consumer’s doorstep, that products are in pristine, perfect condition. That’s what Amazon requires. That’s what Amazon sellers deliver.
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