Sending Invoices to Amazon: What is Amazon looking for?
When an account or listing is suspended by Amazon, Amazon will typically want to see and verify an invoice for the past 365 days where they can easily trace the chain of supply back to the manufacturer.
So, what is Amazon looking for the invoice to contain?
Your account or business name, your address, phone number, and email address should all match exactly on the invoice to the name, address, phone number and email address registered to your Amazon account.
Now to the next section of the invoice: the quantity of the items purchased from your authorized supplier, a description of the products purchased. It is best to have as much detailed information as possible. This information could include a skew, UPC code, name of the product, size if applicable, and if there are variations of the product they should be listed separately. For example, if you are selling clothing, sizes, colors, male or female, adult or child should all be indicated clearly on the invoice. The more detail is better. We suggest to never redact any information.
All pricing should be in the realm of reality. It shouldn’t be too cheap or too expensive. If there are mathematical mistakes, it could be an indication to Amazon that the invoice is fake. The fonts on the invoice should all match. If not, again, this could flag Amazon that the invoice may be not authentic. Always check your invoice for any errors before submitting it to Amazon. If you find any errors, immediately reach out to your supplier for a corrected invoice. Also, ensure your supplier is aware and willing to verify your invoice and purchase if and when Amazon reaches out to do so.
If you’ve been suspended & have questions about sending invoices to Amazon, contact us for a free consultation: 1-877-9-SELLER.
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