SUCCESS: Seller reinstatement after suspended account for counterfeit sales.

Recently an Amazon seller came to us with a suspended account for counterfeit sales. Sometimes, no matter how prepared you are, you could face a counterfeit or inauthentic item complaint, either due to a customer’s mistake or because a competitor wants to slow you down. Either way, you will need to put together a plan of action as part of your Amazon suspension appeal.

AMAZON LAWYER SUCCESS: Seller Reinstatement after Baseless Counterfeit Complaint

The complainant had alleged that our client had sold counterfeit products. Counterfeit complaints are a type of trademark complaint. Most trademark complaints are baseless; most sellers do not sell counterfeit goods.

Our client had sent multiple appeals to Amazon and every plan had gotten rejected. We needed to find a different angle.

We investigated the matter and found that 3 of the 5 ASINs, which had received the same complaint, were never even sold.

counterfeit complaintsBy pointing out to Amazon that no sales were made, we were able to indicate that this complainant had filed a counterfeit sales allegation where no sale was made.

It was clear that they had not performed a test buy, which is recommended by Amazon. Without the test buy, sellers cannot properly evaluate if the product in question is in fact counterfeit.

It was clear that there was no basis for the complaints filed. As a result of our first appeal on our client’s behalf, Amazon reinstated the suspended ASINs and our client was once again back to selling.

At Rosenbaum Famularo, PC, our process involves speaking with sellers, reviewing sellers’ accounts and reaching out to complainants as your attorneys. Every case is conferenced; our sellers get the benefit of a collaborative team approach.

If your accounts get suspended for counterfeit sales, contact an Amazon lawyer to help you put together a plan of action.

For more information on any Amazon sellers’ issues, contact us:


GET HELP NOW: The law firm of Rosenbaum Famularo, PC is required by law to assure you 100% confidentiality. We protect your privacy under the Attorney-Client Privilege.

Latest Posts

Contact Amazon Sellers Lawyer



Phone: 1-877-9-Seller

136 E. Park Avenue Long Beach, NY 11561

Attorney Advertising

The information provided on this website is not intended to be legal advice and does not create an attorney/client relationship. Internet subscribers are advised not to take any action based upon the material in this website without first consulting C.J. Rosenbaum or other legal counsel. We are not responsible for the accuracy of any information contained on any sites linked to ours. This website may be considered lawyer advertising by the State of New York.

Amazon Sellers Lawyer
Long Beach, NY 11561
Phone: 1-877-9-Seller