Reinstatement Success on Inauthentic Suspension for Amazon Seller
David Miller, Managing Attorney at Rosenbaum Famularo, PC, talks about another great win for an Amazon seller faced with an inauthentic suspension.
In this scenario, our client was selling products that were bought at an estate sale. They were actually told that the individual that passed away was a brand partner of the products they were selling.
Our client believed the items belonged to a brand partner and so did not get invoices, however, they realized that they made a mistake not getting invoices as proof.
We acknowledged to Amazon that the items may in fact be authentic and that mistakes were made never receiving invoices for the products.
Reinstatement Success on Inauthentic Suspension: Amazon accepted our explanation and the client was reinstated.
When you cannot prove authenticity, it may be easier to admit fault than fight with Amazon. It’s better to be upfront and acknowledge a potential mistake.
Amz Seller Tip: ALWAYS get invoices and keep them for at least one year.