Amazon Seller Reinstatement Success after Hijacked Listing

An experienced Amazon seller received a counterfeit complaint on a product listing that this seller was on since it was created.

What happened was that this listing was hijacked. What the hijacker forgot to do however, was change the brand name on the product detail page. So, we were able to show that in our appeal – that the listing was taken over by a hijacker. We also provided invoices from the original brand owner. Lastly, we looked up the product on the brand owner’s website to prove authenticity.

Seller Dirty Tricks: Hijackers will change a listing and then file complaints against the rightful sellers. Hackers won’t respond to any emails.

Reinstatement success on hijacked listing: Our client was reinstated with the help of Rosenbaum Famularo, PC.


As an Amazon seller, your ecommerce success depends on your cooperation with the rules and regulations set by Amazon. When you are conducting an online business through Amazon, an ASIN suspension brings your entire operation to a halt. Amazon ASIN suspensions can happen at any time – even with just one complaint from a buyer.

Our strategy involves a thorough initial investigation of your account by our seasoned analysts, followed by a comprehensive report that clearly outlines the main issues for you. After we examine your account, we will immediately draft an appeal plan for you that covers every angle of the suspension.