(ODR) Order Defect Rate Amazon Suspensions – SUCCESS VIDEO – Account Reinstated with AmazonSellersLawyer.com
Amazon seller’s account was reinstated with the help of AmazonSellersLawyer.com
(ODR) Order Defect Rate Amazon Suspensions are usually associated with negative feedback. Amazon wants to see that less than 1% of your orders have any type of negative feedback. In this particular case, this seller’s entire Amazon account was suspended due to a shipping issue. The client did not use FBA, but was merchant fulfilled. Shipping issues can arise when you are not using fulfillment by Amazon. Understanding that being merchant fulfilled is an added risk. The client’s employee caused the suspension by not providing tracking information to customers.
Show Amazon that you are proactively addressing ODR issues in your account.
We drafted up a Plan of Action and was able to show to Amazon that they terminated the employee who caused the suspension, and how this situation would not happen again. Rosenbaum Famularo, PC won reinstatement for this Amazon seller. After becoming reinstated, our client opted for financial reasons to continue as merchant fulfilled.
For more info. on Order Defect Rate Amazon suspensions, call us for a free consultation: 1-877-9-SELLER.
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