How to deal with an IP complaint from individual Amazon sellers:
A lot of sellers think that the only people that make IP complaints are big brands. That’s actually not accurate. Smaller brands and individual sellers make many complaints. Learn what we did in this particular case to get this Amazon seller back in business.
TAKE EACH IP COMPLAINT SERIOUSLY
If you’re a seller, take every IP complaint seriously because you never know if that will get you suspended on Amazon. You have to address each complaint – whether it is baseless or not.
DETERMINE IF THE COMPLAINANT OWNS ANY IP RIGHTS
Really look at the complaint and the person who made the complaint, and see if they actually own any intellectual property rights in anything at all.
As a law firm representing sellers, this is the first analysis that we do. Did our client violate anybody’s IP rights? Then we come up with a letter usually indicating that there was no violation because most of the complaints are entirely baseless. Once one of our lawyers analyzes it, we give it to one of our killer paralegals, and they start addressing whoever made the complaint.
SHOW CORRECTIVE STEPS TO AMAZON
In this case, our client did mistakenly join a duplicate listing that the complainant created. So we did have to admit this to Amazon, but we were able to show them the correct steps they took to make sure that they only join the correct listings moving forward.
HUGE WIN – SELLER IS NOW REINSTATED
So, this case had multiple issues. It was sparked by an IP complaint, and then turned into a duplicate listing issue, but we got this seller reinstated. This is what we live for every day – to get sellers reinstated.