Inside Information From Amazon's Staff In India - seller services

Inside Information From Amazon’s Staff In India: Bezos Team for Consumer Complaints in the UK

In this video, I talk to you about the Bezos teams for consumer complaints in the UK. I would have preferred to spend my time speaking with seller support, seller performance, and the NPA teams that analyze intellectual property rights complaints. But as I was approaching Amazon staff, I followed whatever path was put in front of me to get as much information about Amazon as possible. So this was a conversation I had with two guys who were working together taking a cigarette break.

There are two teams for escalations of consumer complaints in the UK – a lower team and a higher team based upon the seriousness of the complaint.

Both teams are entirely consumer-centric. I couldn’t get these people to ever admit, not even one time, to agree with a third-party seller. They always bent over backward to agree with the consumer. I couldn’t get them to admit to even identifying one consumer pulling a scam, which if you’re a third-party seller, you know happens all the time. These two people from the Bezos team for consumer complaints in the UK were 100% unreceptive to the fact that there are many consumers all over the world that make baseless complaints just to get their products for free.

If you’ve been suspended on Amazon, contact us for a free consultation: 1-877-9-SELLER.

CJ RosenbaumCJ Rosenbaum, Founding Partner

Amazon Sellers Lawyer
Rosenbaum Famularo, PC

Defending Amazon Sellers’ Rights