eCommerce Market Boom Causing Late Shipments – Suspending Amazon Seller Fulfilled Prime Privileges
Hello, Amazon sellers. My name is Briana London, a paralegal at Rosenbaum, Famularo & Segall, P.C. Today I’m talking to you about the importance of documentation.
So what do I mean by that? I had a seller come to me who was enrolled in the Seller Fulfilled Prime program, which as you guys know from a consumer side and from Amazon seller side, that means when you order something Prime, you expect your package within that 2 day window. I know we all look forward to that.
This Amazon seller lost those privileges due to constantly having shipments arrive late.
So what they detailed in their appeal to Amazon was that UPS was actually experiencing so much backup from the rise of the ecommerce market booming due to the pandemic that it was affecting their late shipments. Amazon was not accepting this. I mean, the seller told Amazon the situation, but Amazon needed proof, documentation.
The seller came to me and we were able to get written proof from UPS stating that they were backed up and that the late shipments were essentially their fault, and that works with Amazon.
They left their contact information. They told Amazon that they can feel free to reach out to them if they have any questions or concerns. And that’s what Amazon is looking for. So, one thing I want to say is that when you can get documentation, get documentation, it works better. Don’t tell Amazon UPS backed you up, try to get UPS to tell Amazon that they backed you up. In my experience it’s been working.