High Volume of Customer Complaints about Amazon Sellers’ Delivery Delays
We write the best Plans of Actions for listing and account suspensions due to delivery delays on Amazon.
The Coronavirus is causing more and more issues with Amazon sellers. Your products are arriving late to consumers, consumers are complaining, and Amazon could care less about FedEx, UPS, USPS. They’re still suspending you for late deliveries to customers. Sellers’ metrics have to remain practically perfect still.
What do we recommend you put in your Plans of Action for an Amazon appeal?
First off, consider extending your delivery dates. This is the most important detail here.
If you’re using FedEx or UPS, you as a seller need to stay on top of them. If you’re using USPS, then you better extend your dates way out because no one knows how awful their service is going to be. Make sure you get all tracking numbers, make sure your tracking software is dead on. Make sure your packaging is just perfect.
In every Plan of Action sent to Amazon, sellers need to understand Amazon’s leadership principles. Knowing these core points can certainly help with your reinstatement on Amazon.
If you have products in Amazon’s warehouses and the deliveries are problematic, and you think you can do the deliveries better yourself, maybe consider switching to Amazon FBM (Fulfilled by Merchant). As always, contact us with any questions you may have. We offer free consultations to Amazon sellers worldwide seven days a week.