Amz seller reinstated after being suspended for inauthentic complaints.
AMAZON SELLERS LAWYER SUCCESS: We recently had a client who was suspended for inauthentic complaints. The client was sourcing his products directly from Marshalls and selling them on Amazon.
Even though they had receipts, they received inauthentic complaints on 4 ASINs from different shoe brands that were sold at Marshalls. Amazon wasn’t able to verify the products on the receipt due to the client’s listing description being too vague. Because of this, Amazon was not able to verify the products on the receipts.
The ASINs couldn’t be identified by Amazon and were taken down. We called up the Marshalls where our client sourced the product from and got approval from one of the representatives that our client did in fact source his products from there. We were able to explain this to Amazon and the account was reinstated shortly after.