Amazon Sellers’ News 1/14/20: Sellers listing products like fragrances designed to look like Cuban cigars marked as restricted, Request for feedback removal ignored by Amazon, Instant related Amazon seller account suspensions.
Listing products designed to look like Cuban cigars marked as restricted.
We’re calling it ‘Cuban products’ because we’ve been receiving reports from sellers who are listing products like fragrances designed to look like Cuban cigars getting marked as restricted products. This is a situation that you could see yourself being in the foreseeable future. Make sure you hang onto all your documents and all kinds of proof to show Amazon that it is not the restricted product they think you are selling.
Request for feedback removal ignored by Amazon.
These sellers have met all the criteria to have comments removed from their accounts, but because Amazon is ignoring them, they are stuck with the feedback that is left on their listing. These sellers claim they have been receiving defrauding comments from customers based on either the incorrect item being sent to them or receiving no product at all. These sellers had fraud and customer complaints left on their account claiming either that the wrong item was sent or that the customer received no item at all. When the seller attempted to reach out to the customer, there would be no response. So you need to make sure that you cross your T’s and dot your I’s and make sure you have all the documentation that you could possibly need to show Amazon that you’ve attempted to reach out to the customer. To make things right that you’ve sent the right product, and anything else you can think of that would help support your case. You keep trying and you can show them that you have been doing the correct thing and that Amazon should remove these complaints from your account.
Instant related Amazon seller account suspensions.
Sellers have been reporting that they’re receiving related account suspensions almost instantaneously. And these are from mysterious third party related accounts. Now, that could be because of public WiFi use. It could be because you’re using a third party on Facebook that’s trying to help you with marketing. It could be a numerous amount of items that could be the cause of your related account suspension. So you need to be careful where you’re using the internet and where you’re accessing your seller central account. Just be generally cautious about logging into your seller account online.