AMZ NEWS: Amazon returns at Kohls, Fair pricing policy violations, Intellectual property rights complaints.
It’s all about returns, and it’s all about returns at Kohls.
Here are the breakout searches on Google right now: How to return Amazon items to Kohls? Can I return Amazon items to Kohls? Amazon returns at Kohls.
Now, I shop at Kohl’s, but I think I’m going to stop because it looks like the store is doing nothing with Amazon except putting sellers outside of their comfort zones. You know what happens when there is a run on returns? We see it every single January. What you see is Amazon accepting returns where the products are not packaged properly or there are things missing from the boxes. Amazon puts them back in inventory. They send them back to consumers. Who gets hit with a used sold as new complaint? You do.
Intellectual property rights complaints.
When Amazon is giving you a hard time and questioning whether or not your products are genuine or counterfeit, they want to see where they’re coming from.
The latest catastrophe of the tons of baseless price gouging complaints that are now being phrased more in the line of fair pricing policy violations.
What do all of these things have in common? As we’ve seen price gouging and their fair market violations kind of mature, we’re starting to see Amazon suspend you less and less, ask you for plans of action, simply take away listings, and let them build up on your account before your account goes down. That is extremely similar to intellectual property rights complaints where most sellers will not get knocked out of the box by one IP complaint. But you never know whether it’s going to be the fifth, the 10th, or the 50th.
What do you need to do? We’re recommending that you deal with each and every IP complaint, each and every inauthentic complaint, and every single fair pricing policy violation as they come in, even if your account is not suspended. Why? Nobody knows how many of these infractions your account could withstand. Nobody knows what Amazon’s algorithm is up to. If you address these issues as they come in with a killer, concise, and persuasive plan of action, we believe that your account will be healthier and your business safer going forward.